Hedman Alas ::: Travel Information :::

The passenger must be present in the terminal at least 45 minutes before the official boarding time. If the passenger is not present within ten minutes from the bus' departure, the company reserves the right to make use of a reserved seat.
This ticket is only valid for travel in the date and time indicated. It can not be transferred and we are not responsible for the loss of the ticket.
Any passenger that is not present in our terminal at the official time of departure and misses the bus will lose any right to make a claim, including the value of the ticket. The passenger may travel paying 50% of the ticket's value, only when the ticket is reactivated in the respecting departure office.
No changes to dates or times will be allowed during weekends and festive dates such as Easter Week and Christmas.
Once the ticket has been issued, refunds will not be allowed under any circumstance, the passenger will only be able to postpone the travel date. This has to be done personally and at least 2 hours before the original departure time.
Once time or date has been defined, the ticket will only remain valid for (30) days after the date of emission. We reserve the right of admission.
Passengers in an inebriated state or with any contagious disease will not be allowed.
Hedman Alas S. A. is not responsible for any delays, strikes, quarantines, earthquakes and/or other uncontrollable or fortuitous cases; as well as any loss, damage, accident or irregularity that could occur to the travelers or their belongings when these are moved by third parties.
Animals of any species as well as any luggage that could be considered dangerous to the safety of the passengers of the company will not be allowed. We reserve the right to admission.
We will consider as luggage, two small suitcases with a weight of no more than (50) fifty pounds. Any additional bulk will be charged with a fee depending on its weight and volume.
The company will not be held responsible for the loss of any luggage that is being transported for free. These are left under the entire responsibility of the traveller. Even when the luggage has the corresponding ticket, the traveller must be on top of the loading and unloading process to avoid confusions or losses.
For any lost luggage which was given to one of our employees, the company will be held responsible for up to ($25) US dollars per luggage, holding as an exception what was above mentioned.
We are not responsible for accidents inside the bus.
We are not responsible for passengers who do not have the proper documentation required to exit the country; it is responsibility of each traveller to oblige by the legal requirements in each border (entries and exits).
Every passenger must present their identification before boarding the bus.
We will not transport any passengers who have in their possession guns, knives, etc. in the unit or as part of their luggage.
HEDMAN ALAS will be grateful for any suggestion that can help improve our service to you as customers.